Legal
01
What is included
A coaching engagement consists of four 90-minute live sessions with Z12 Ventures, delivered remotely. Sessions cover the product development lifecycle and are structured flexibly to the client's needs, including the option to combine or reorder phases across the four sessions.
Scheduling and expiration
All four sessions are to be scheduled and completed within 90 days of the purchase date. Sessions not scheduled within that window are forfeited unless an extension is agreed to in writing.
Payment
Fees are due in full prior to the first session. Engagements begin once payment is received.
Refunds
A full refund is available if the client cancels before the first session begins. Once the first session has begun, fees are non-refundable. Unused sessions may be rescheduled within the 90-day window but are not eligible for a cash refund.
Rescheduling and missed sessions
Sessions may be rescheduled with at least 24 hours notice at no cost. Sessions cancelled with less than 24 hours notice, or missed without notice, are counted as a used session.
Group engagements
Where a coaching engagement is purchased by multiple participants as a group, sessions run as scheduled regardless of individual attendance. One participant's absence does not obligate Z12 Ventures to repeat or reschedule a session for the group.
Nature of the service
Coaching provides guidance, frameworks, and feedback. It does not guarantee any specific business, product, financial, or other outcome. The client retains full responsibility for decisions made and actions taken in connection with their product or business.
Confidentiality
Information the client shares in the course of an engagement is treated as confidential and is not disclosed to third parties without the client's consent, except as required by law. Frameworks, methods, and materials provided by Z12 Ventures remain the property of Z12 Ventures and are licensed to the client for their own internal use only.
02
Fractional product leadership and advisory engagements are governed by a separate written agreement (statement of work) signed by the client and Z12 Ventures. That agreement defines scope, fees, term, and all other terms. Nothing on this page constitutes a fractional or advisory agreement on its own.
03
Production-readiness audit and build-partner services are governed by a separate written agreement or statement of work signed by the client and Z12 Ventures, which defines scope, deliverables, fees, and timing. Nothing on this page constitutes such an agreement on its own.
04
Website and software build engagements are governed by a separate written agreement or statement of work signed by the client and Z12 Ventures, which defines scope, deliverables, fees, and timing. The following payment terms apply unless the signed agreement states otherwise.
Core builds
Build fees are due in full prior to the start of work, unless a milestone schedule is agreed in writing. Work begins once payment, or the agreed first milestone, is received.
Maintenance and support
Ongoing maintenance and support is offered either as a prepaid block of hours or as a recurring subscription, as specified at purchase.
Subscriptions
Subscription fees are billed in advance for each billing period. A client may cancel a subscription at any time, effective at the end of the current paid period. Fees already paid for the current period are non-refundable, and access continues through the end of that period.
Scope and changes
Work outside the scope defined in the signed agreement is quoted and billed separately. Z12 Ventures is not responsible for issues arising from client changes made outside the engagement, third-party services, or hosting and infrastructure not managed by Z12 Ventures.
05
Independent contractor
Z12 Ventures performs all services as an independent contractor. Nothing in these terms creates an employment, partnership, joint venture, or agency relationship.
Limitation of liability
To the fullest extent permitted by law, Z12 Ventures' total liability arising out of or related to any engagement is limited to the amount paid by the client for that engagement. Z12 Ventures is not liable for any indirect, incidental, or consequential damages.
Governing law
These terms are governed by the laws of the State of Minnesota, without regard to its conflict of laws principles.
Changes
Z12 Ventures may update these terms from time to time. The terms in effect at the time of a client's purchase govern that purchase.
Contact
Questions about these terms can be directed to Loading....